Source and plan
Devices sourced and validated for protocol requirements, with inventory forecasting built into study planning.
Device provisioning & logistics
Global device provisioning, handled end to end.
From sourcing to kitting to enrollment to replacement, Delve manages every device, every SIM, and every update, so sites and sponsors never have to.
40+Countries supported
95%Device uptime
3,500+Devices provisioned
Clinical trials fail when devices fail.
Device programs break down in the operational layer, long before anyone looks at the data.
- Provisioning is inconsistent from kit to kit and site to site.
- Connectivity breaks and the signal quietly stops arriving.
- Lost, damaged, and returned devices turn into chaos.
- Site staff end up sourcing, shipping, and troubleshooting hardware.
GlobalKits shipped direct to patient or to site
SIMCellular-enabled kits available
FastReplacement workflow for lost or damaged devices
NIST 800-88Certified data wipe on every return
One operational layer, from sourcing to returns.
Delve runs device logistics like a regulated operation: repeatable, auditable, and global. Standardized kits and documented workflows keep study operations moving.
Configure and kit
Apps installed, restrictions applied, wearables paired and QC-tested, then labeled and packed patient-ready.
Connect and ship
SIMs activated and signal validated, then shipped globally with customs handling and local carriers.
Support and recover
Concierge-led replacements, managed returns, diagnostics, secure data wipe, and re-kitting.
Know where every device is.
Every tablet, wearable, and charger is tracked in Delve’s supply chain system. No guesswork and no spreadsheets.
- Real-time inventory dashboard with device-level barcode tracking
- Site-level visibility into what’s deployed and what’s in transit
- RMA and replacement queue tracking
- Proactive stock replenishment
Provisioning plus concierge means no gaps.
Logistics is only half the equation. Devices still fail, batteries die, and patients need help, so Delve pairs provisioning with live multilingual support.
- Onboarding calls for device setup
- Missed-sync detection and live outreach
- Proactive battery and signal monitoring
- Replacement coordination with patients and site escalation
Go deeper.
The detail behind the service, for teams planning a device program.
The four pillars of device logistics
Forward & reverse logistics
Global shipping, customs handling, local carriers, and managed returns.
Pre-configured study devices
Apps installed, restrictions applied, wearables paired and validated.
Connectivity guaranteed
SIM activation, carrier selection, APN setup, and signal validation.
Secure returns & NIST wipes
NIST 800-88 certified data deletion, refurbishment, and re-kitting.
Everything included in full-service provisioning
Delve handles the entire operational layer for wearables, tablets, and kits: sourcing, configuring, shipping, tracking, updating, and recovering devices across global deployments.
Sourcing & planning
Device sourcing, inventory forecasting, and study planning.
Kitting
Pre-configuration, labeling, and patient-ready packaging with onboarding steps included.
Connectivity
SIM activation, data plans, and connectivity validation.
Mobile device management
MDM setup with lockdown mode, app restrictions, and remote wipe.
Wearable QC
Wearable pairing, testing, and QC validation before shipment.
Global logistics
Shipping, customs handling, and delivery direct to patient or to site.
Returns
Returns processing, diagnostics, and NIST 800-88 data wipe.
Replacements
Loss and damage workflows triggered fast, with concierge-led coordination of the new shipment.
From the Knowledge Hub
Operational guides on running device programs in real trials.
Wearable Device Selection for Clinical Trials
How to choose devices that fit the protocol, the population, and the logistics.
Read →Clinical Trial Device Sync Failures
Why devices silently stop syncing, and how to catch it before data is lost.
Read →Decentralized Clinical Trial Execution
What it takes to run devices, support, and data outside the site.
Read →Ready to streamline device logistics?
Let Delve handle the complexity (sourcing, shipping, setup, support, and returns) so your teams can focus on science.
Talk to a logistics specialist